School: Centennial College
Program:Contact Centre Operations
Program | Contact Centre Operations | Faculty | The Business School |
Credential | Certificate | Duration | 1 semester |
Starting Month | Summer | Co-op opportunities | No |
Program Description:
In just 14 short weeks, the Contact Centre Operations program will offer you the knowhow to launch a career as a customer service professional.
This unique School of Business program will provide you with the skills to create a positive customer experience while being the face and voice of a great company. This is achieved through core Contact Centre Operations topics such as:
Customer service and sales
Marketing
Computer applications
Understanding customer expectations
Advantages:
State-of-the-art "real-life" facilities will maximize your training experience by allowing you to gain hands-on practice.
Taught by highly respected, industry-experienced instructors.
At the end of each semester, the Contact Centre Operations program conducts a Career Day, during which it invites employers on campus to interview students. Many employers even make employment offers on-site.
You will learn in small classes that allow for individualized attention.
Admission Requirement:
Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
Tuition Fees:
Student
| Tuition ( 2 Semesters)
| Incidental Fees
| Total
|
Canadian
| $4421
| $973
| $5394
|
International | $13283 | $2256 | $15539 |
Career:
Graduates may find career opportunities in areas such as:
Customer service representative
Sales representative
Contact center manager
Team leader
Quality coach
Customer relationship manager
Credits Transfer
Students who successfully complete this program may qualify for entry into Ontario college graduate certificates and university degree programs at institutions such as McMaster University, University of Guelph and Northern Alberta Institution of Technology.
Link to Centennial College Official Website
https://www.centennialcollege.ca/